Shipping Policy

How long does it take to process an order?

Each order has a different processing time. When an order is not a pre-order it will be shipped out as soon as possible however we do get back logged on orders quite often due to high demand. On average for a US order you can expect to wait a week for your order to be handed over to DHL/USPS however we will create your label as soon as we possibly can. For international order processing time can cary from 3 days to 2 weeks.

How long does shipping take for a United States order?

Once the order is handed over to DHL/USPS you can expect your order to be delivered in 2-4 days.

How long does shipping take for an international order?

Once shipped your order can take between 5 to 14 days depending on your location.

Where do we ship from?

All US orders are shipped from Wisconsin.

How much is shipping?

Shipping varies from product to product and will be calculated at checkout.

Do you order tracking?

Yes. All orders come with a tracking number. As soon as a label is created you will get a tracking number sent to your registered email. Sometimes this can go into your junk email. If that's the case please move to from junk to your inbox so future updates go straight to your inbox.

What's the returns policy?

The returns policy can be found on our refund policy page.

If there's a problem with my order, what can I do?

If there's a problem with your order please reach out to our customer service team, support@katamu.co